Terms and Conditions
All business between customers and Boynton Cars Limited is governed by the Terms and Conditions outlined here. By agreeing to Boynton Cars Limited’s Terms and Conditions, the passenger enters into a contract with the licensed Operator for the provision of transportation services, with the booking itself being part of this agreement.
- PURCHASE OF SERVICES
By making a booking through our phone or email, you confirm that you are legally capable of entering into binding contracts. - BOOKINGS
The Boynton team is committed to serving our clients 24/7. We aim to exceed expectations at all times. However, the earlier you make an enquiry, the higher the likelihood we can accommodate your request. You can contact us via phone, email, or other messaging apps for enquiries and bookings. Our booking agent will assist you. When making a booking through our booking page, you must provide full contact details, including your full name, email address, and contact number. Without this information, Boynton Cars Limited cannot assist you further. The contractual agreement for the requested travel service between Boynton Cars Limited and the customer/passenger takes effect once a separate “Booking Confirmation,” detailing the ride specifics, is sent by Boynton Cars Limited via email. - WAITING TIME
Quotes for journeys from UK airports and seaports include 45 minutes of complimentary waiting time. All other journeys include 5 minutes of complimentary waiting time for each via point. Once the complimentary period ends, waiting time is billed in 15-minute increments, charged to the debit or credit card provided at booking. We reserve the right to charge for any waiting time incurred. - PAYMENTS
Payments are due on the day of service, except for customers with corporate accounts. The debit or credit card used at booking may be charged for additional expenses such as extra waiting time, parking, and tolls. Debit and credit card payments include a surcharge in the final fare, and all charges are collected in GBP by the licensed Operator. Bank holidays, including Christmas Day, Boxing Day, New Year’s Eve, and New Year’s Day, incur a 100% surcharge. Payments must be authorized by the cardholder. Boynton Cars Limited reserves the right to cancel bookings without notice if fraudulent activity is suspected, and may report such activities to the authorities. - CHANGES, CANCELLATION & REFUND
5.1 Changes must be requested during working hours and confirmed by the licensed Operator. Changes should be requested at least 24 hours before the scheduled pick-up time. While we will attempt to accommodate last-minute changes, we cannot guarantee their fulfillment. In cases where we cannot accommodate a requested change, we will inform the customer using the provided contact details. If a change cannot be accommodated, the customer has the option to cancel the booking.
5.2 Cancellations must also be made during working hours and confirmed by the licensed Operator. If cancellation notice is given less than 24 hours before the scheduled service, a 50% cancellation fee applies. For cancellations with less than 12 hours’ notice, a 100% fee applies. If a passenger fails to meet at the designated location for a confirmed booking, the full fare is charged. - CHAUFFEURS & CARS
Our chauffeurs adhere to safe driving speeds, considering road and traffic conditions, always within legal speed limits. The chosen route may not always be the shortest but will be deemed most suitable by the driver unless a specific route is requested. A reasonable amount of passenger luggage is permitted, subject to the chauffeur’s discretion regarding excessive weight and volume. Boynton Cars Limited reserves the right to refuse excessively large or heavy luggage not declared at the time of booking. Changes in vehicle assignment may occur based on availability; customers will be notified of such changes promptly. - CONVEYANCE OF ANIMALS
Animals, other than guide and hearing dogs, require prior approval for transport. Animals must be in a suitable carrier for the journey, and Boynton Cars Limited reserves the right to refuse animals not agreed upon at booking. Passengers are responsible for any damages caused by animals during transport. - COMPANY RESPONSIBILITIES
Boynton Cars Limited is committed to providing the agreed-upon transportation services upon booking confirmation and fare collection. We are not responsible for any damage or loss to property or luggage within the vehicle, except in cases of negligence on our part. In instances of vehicle breakdown or accident, we will endeavor to complete the journey with an alternate vehicle or subcontract to another Licensed Operator, though we cannot guarantee timely arrival or the same vehicle category. - CUSTOMER & PASSENGER RESPONSIBILITIES
Passengers are responsible for any damage beyond normal wear and tear to the vehicle(s) and must cover the costs of necessary repairs or cleaning. Boynton Cars Limited will provide evidence of damage or the need for cleaning, which will be verified at our discretion. Passengers are also responsible for selecting a pick-up time that accounts for potential delays. - EXCEPTIONS
Boynton Cars Limited is not liable for delays or failures in performance resulting from events beyond our control, including natural disasters, traffic delays, and strikes. In such cases, we will notify customers as soon as possible, and our obligations under the contract will be suspended for the duration of the event. - COMPLAINTS
Any service complaints should be directed to Boynton Cars Limited initially. If unresolved, complaints must be submitted in writing within 14 days of the service date. We will acknowledge and respond to all complaints within specified timeframes. - ZERO TOLERANCE POLICY
Boynton Cars Limited enforces a zero-tolerance policy towards any form of provocation, harassment, discrimination, or rudeness towards our staff and contractors. Misconduct, including the misuse of vehicle features or intoxication, may result in immediate service termination without refund. Smoking in vehicles is strictly prohibited.
Boyntons maintains a strict non-smoking policy in all its vehicles.
Nothing included in these Ts & Cs can affect the client’s statutory rights.